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One reply per enquiry. You decide the rest.

When a couple writes through your web form or enquiry email, Venuo replies once within 15minutes, day or night, from the prices and viewing times you approved. When it isn't sure, you get a draft instead. Here is each piece, in the desk's own templates with made-up data.

Start your pilotThe 30-day pilot, R999 incl. VAT

Or call Chris on 063 611 2952.

1 · The reply

What every reply contains.

  • The couple's date and guest count.
  • Your prices, only from a table you approve.
  • “Provisionally open, we confirm by ‹day› ‹time›; nothing is reserved until then.”
  • Two viewing times from your list. The couple confirms one by replying to you.
  • One line saying it was sent automatically from your approved price list and that you'll reply personally, and a privacy footer.

2 · When it isn't sure

A draft, and one tap to send it.

An unclear date, more guests than you seat, or blocked dates that are out of date: the desk doesn't guess. It writes the reply as a draft and emails you within 15 minutes, with the reason and a one-tap approve link.

Your first 3 days are all drafts, so you see every reply before a couple does.

3 · Every morning

One email at 07:00.

Every enquiry, best fit first, and how many enquiries the desk saw. Every draft with its approve link, and the stop link. You also get a copy of every reply the desk sends.

Set-up

Done for you, in one sitting.

No software to learn, no app, no password. Your desk goes live within 15 working days of your payment and your signature on the operator agreement, whichever comes later.

  1. One set-up sitting

    About 30 minutes with Chris: your packages and prices, blocked dates, at least two viewing times a week and your closed days. Chris sets everything up.

  2. Connect your form or email

    Add the desk as a second recipient on your web form, or forward enquiries to it. On Microsoft 365 the form is the only route. Your form and inbox stay as they are.

  3. Test it together

    A form enquiry and a forwarded email must both reach the desk, and a test reply must land in the inbox, not spam, at a fresh Gmail and a fresh Outlook address.

  4. 3 days of drafts

    Every reply waits as a draft you approve with one tap. Auto-send switches on only when you say yes in writing, or you stay on drafts.

What it never does

The desk never…

  • Quote a price that isn't in your table.
  • Call a date booked, reserved, confirmed or guaranteed.
  • Guess: an unclear date, more guests than you seat, or blocked dates older than 7 days become a draft for you.
  • Turn a couple away.
  • Send a second message or a follow-up.
  • Make an offer. Prices are indicative; your own quote follows the viewing.
  • Read or answer WhatsApp, Instagram, phone calls or PDFs.

We don't promise more bookings.

Your couples' data

You're responsible; Venuo is your operator.

You sign an operator agreement, reviewed by an attorney, before any real enquiry reaches the desk. To answer an enquiry, a couple's details pass through service providers outside South Africa:

  • Cloudflare receives the enquiry and stores it (in the EU);
  • OpenRouter, with Anthropic's Claude on Amazon Bedrock or Google Vertex, reads the date and details (in the US) and keeps no copy;
  • Resend sends the reply (in the US).

The desk keeps the message and the reply for 90 days, then deletes them. We give you privacy wording to publish at your form.

Questions

Who does the reply come from?

From “‹your venue› via Venuo”, sent from Venuo’s desk address. When the couple answers, the answer goes straight to your own inbox.

How do I stop it?

Every 07:00 email carries a stop link. One tap stops all replies within a minute, day or night, without calling anyone. When you resume, anything held becomes a draft; nothing goes out late.

What if my prices or dates change?

Tell Chris. Changes received by 14:00 on a working day are made the same day. If your blocked dates are more than 7 days old, the desk switches to drafts by itself until they’re updated.

Which language does it reply in?

English. An enquiry in another language gets a clear English reply.

Start your pilot

Thirty days on your own enquiries.

R999 incl. VAT. Nothing renews by itself. Or call Chris on 063 611 2952.

Start your pilotSee what the pilot includes